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Bike24 treats the protection of your personal data very seriously. We act strictly in accordance with
the statutory provisions of the German Federal Data Protection Act (BSSG) as well as the
German Teleservices Act (TMG).
Personal data is information, which can be used to determine your identity. This includes, for instance,
your actual name, your address, telephone number.
1. Anonymous data collection
In principle you can use our website(s) without revealing your identity.
Data is saved for storage and protection purposes, when you access our website(s).
The following data is stored:
- Date, time
- Type of request, protocol type and access status
- Size of the file
- Name of the file
- Information about the website from which you found us
- Description of the type of web browser version used and the operating system
This data is only used anonymously for statistical purposes. The data is stored for security reasons to
ensure the secure operation of our system.
The use of cookies
Cookies are small files with configuration information, which we use for technical control purposes.
We do not record any personal data using cookies.
It is also possible to use our websites without cookies. Most browsers are configured in such a way that
they automatically accept cookies. You can deactivate the acceptance of cookies by the browser in the
browser settings or configure your browser in such a way that it informs you as soon as cookies are sent.
You can have the cookies that were accepted by the browser displayed in the browser settings and delete
the cookies.
2. Collection of personal data
However, in certain cases we require personal data from you. This is the case:
- If you place an order
- If you contact us
- If you register for personalised services and password protected areas
- If you register/cease to register for the Bike24 newsletter
- If you further recommend products
- If you provide feedback via the feedback form and we should respond to your feedback
If you want to provide feedback via the Bike24 feedback form then you can optionally enter personal data.
You can also use the feedback form if you waive the entry of personal data. It is only possible to respond
to your feedback if you state your e-mail address.
3. Use and passing on of personal data
We use personal data to process your order, to deliver the goods, to inspect your creditworthiness,
for the payment handling, to prevent the misuse of our website and to inform you about your orders,
products and offers.
You will, of course, only receive advertising from Bike24 if you have expressly consented to the sending
of advertising material. For instance you can register for the Bike24 Newsletter in the course of the
ordering process or whilst expressly stating your email address via the separate newsletter page. Of you can,
of course, cancel your consent to the sending of advertising material at any time.
Transfer to third parties
Bike24 shall not illicitly pass on personal data to third parties. In particular Bike24 shall not pass on
any personal data to third parties for advertising purposes.
Bike24 passes on personal data to service partners to ensure the optimum processing of your order if this
is necessary to complete the order. In this way we transmit data to shipping companies
(DHL/Deutsche Post AG, DPD, forwarders), who will deliver the goods to you. It is also possible that the
order will be passed on to a supplier, who will deliver the goods directly to you. The data transmitted may
only be used by the recipient to fulfil its task.
In addition we transmit personal data to our service partners relating to the fields of financing, processing
of credit card payments, credit assessments as well as the collection of receivables. Data will only be
transmitted to service partners in accordance with the provisions of the German Federal Data Protection Act.
The extent to which data is transferred to third parties shall be limited to the necessary minimum levels.
Feedback data
If you inform us of your email address via the feedback form then we will only use this to respond to your
feedback. Feedback data is assessed anonymously and used to improve and optimise our website as well as
our processes. No feedback data shall be passed onto third parties.
4. Protection of personal data
If you submit an order to Bike24 or register for a personalised or password protected area, your personal
data will be encrypted and protected from access by unauthorised parties when it is transmitted on the
internet. Bike24 uses a secure transmission procedure - the so-called "Secure Socket Layer" (SSL) transmission.
SSL is a protocol for the encryption of messages on the internet, which offers particularly high levels of security.
5. Links to other websites
You will find links to other websites on our websites to keep you really well informed. We do not have any
influence upon the design and the content of these external websites.
6. Data protection contact
If you have any questions, suggestions or comment to make about the issue of data protection then please contact
Bike24 GmbH's data protection officer: datenschutz (at) bike24 . net
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