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To purchase goods at Bike24 is shopping without risks.
Service Team
Please feel free to contact our Service Team for questions or in case of a problem. We offer competent consultation and support and professional after-sales service.
Right to cancel
As a private person you have the right to cancel. For more information please see Bike24's Terms and Conditions. No such right to cancel exists for you if you are entrepreneur in the sense of section 14, subsection 1 BGB (Civil Code) and you act in the performance of your business or freelance activity.
The right to cancel does not apply in the case of data media with audio or video recording or software, if you have unsealed the data medium. No right to cancel shall exist for any goods made or assembled especially in accordance with your requirements. Thus, e.g., no right to cancel exists for bicycles assembled especially in accordance with your requirements.
Please avoid to damage or to use the items you want to send us back. You
are allowed to make a function check, but we will have to claim a
compensation for worsened products.
Return adress
Bike24 GmbH
Retourenabteilung
Enderstraße 94
01277 Dresden
Germany
Data protection and data security
Bike24 treats the protection of your personal data very seriously. We act strictly in accordance with the statutory provisions of the German Federal Data Protection Act (BSSG) as well as the German Teleservices Act (TMG).
If you submit an order to Bike24 or register for a personalised or password protected area, your personal data will be encrypted and protected from access by unauthorised parties when it is transmitted on the internet. Bike24 uses a secure transmission procedure - the so-called "Secure Socket Layer" (SSL) transmission. SSL is a protocol for the encryption of messages on the internet, which offers particularly high levels of security.
For more information please see the Bike24 Privacy Policy.
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