Returns / Claims

Returns / Claims


As a private person you have the right to cancel. For more information please see §4 of Instructions on cancellation in the Bike24 Terms and Conditions.

Should you return any merchandise, if possible please specify in the return package how you wish Bike24 to process your return. If you have a Bike24 return document, please use it. If you don't have a Bike24 return document, please express your wishes in an accompanying note. You are not obligated to fill in the return document or express your processing wishes in writing, but you will facilitate and accelerate processing of your return if you provide your complete and correct information.

When packaging your return merchandise, please make sure to seal the package carefully and remove any old address labels as well as old barcodes.


As a customer of Bike24, all new merchandise delivered from us to you is covered by the statutory warranty period of 24 months. In the unlike event that a defect should occur, please get in touch with us. In each case we will try to solve the problem as quickly and accommodating as possible. To enable our return department to evaluate the defect properly, the article in question must be returned. After the defect has been verified, a decision is made whether a timely repair is possible or whether you will receive a replacement. We will then return the article to the manufacturer for repairs or replacement.

For returns please use the following address only

Address Bike24 GmbH
Breitscheidstr. 40
01237 Dresden

Our return department will confirm the receipt of your return by e-mail.

Reimbursements will be made by us as soon as possible. If you have paid by cash in advance, COD or direct debiting, the reimbursement payment will be deposited in your bank account. In case of payment by credit card or PayPal the reimbursement will be credited to the credit card oder PayPal account used for payment.

Transport damages

If you receive a damaged packet please inform us as soon as possible, at the latest within 2 days.