Ordering Your New Bike Online: Quick Delivery and Easy Assembly
How to Order Your Bike Online from BIKE24
BIKE24 makes it really easy for you to order your new bike online and properly set up and adjust your bike at home in just a few simple steps. Before we ship the bike to you, we carefully inspect the bike as well as handle assembly, testing, and ensuring prompt delivery. You can then complete the final steps yourself, quickly and easily, using our helpful guide. Upon request, we also offer purchasing advice during the order process as an extra service, allowing the bike to be adjusted even better to you and your preferences.
Bike Assembly Before and After Delivery
After submitting your online order to BIKE24, you’ll receive a bike almost ready for use. Before shipping, we take care of most stages of assembly (centring the wheels, adjusting the derailleur and the suspension fork, etc.). This way, you receive a bike that’s practically already fully assembled. You only need to carry out a few small adjustments – for example, aligning and raising the handlebars as needed, setting up the suspension on mountain bikes (MTBs) for your weight, or installing the bike pedals. If you order an e-bike, you’ll also need to charge the bike battery. We explain all our advance services as well as the remaining steps for perfectly adjusting your new bike in the following text.
Before Delivery: Bike Assembly by BIKE24
As soon as we receive your order, we’ll take the bike you chose from our warehouse or order it from the manufacturer right away. Please keep in mind our expected delivery times listed on the relevant product page. We ensure that you actually receive the correct model, and that the frame and other parts have no damage to the paintwork.
We then start to properly configure your bike. Bike assembly encompasses the following steps, among others (the number and order of steps may vary depending on the bike model):
Checking and centring the wheels
Checking headset lubrication and adjusting play
Adjusting bike brakes and shortening the cables, if necessary
Configuring bike gears (switchgear and the derailleur of the gear shift, if necessary)
Adjusting the MTB frame (configured as standard for a rider’s weight of 85 kg if no information is provided to us)
Setting up the (steel) suspension fork
Checking all screw connections for correct tightening (torque) and the right fit for all components
Testing any lights
For road bikes: Wrapping the handlebar tape around the drop bar
Checking electronic gears for firmware updates (Shimano Ultegra/Dura Ace Di2, SRAM RED eTap, Campagnolo Record/Super Record EPS)
Installing the bike seat onto the seat post and adjusting it horizontally
We also take into account your special requests as well as any agreed custom modifications, and prepare everything so that you can set up your assembled bike at home as easily as possible. Finally, we record the frame number and carry out at least two independent test rides.
We then ship the bike to you. The remaining steps are easy to perform, meaning you can quickly fully assemble your bike without any previous experience – no matter whether it’s a road bike, mountain bike or another kind of bike.
Electric Bike Assembly/First Charging of the E-Bike Battery
We also take care of complete assembly and careful inspection for e-bike orders. This includes checking all the system functions as well as the support levels of the motor, the pushing aid, lighting, as well as the display and control buttons, for instance. What’s more, we carry out any necessary system updates.
It’s important to correctly charge e-bike batteries to achieve long durability. That is why Bike24 ensures sustainable charge management for stored e-bikes. We regularly recharge the batteries according to the manufacturer’s instructions, safeguarding the maximum possible product life. Once you have placed your order, your e-bike is charged so that it’s delivered with 50-percent charge. Plus, the charging device is of course supplied with the delivery.
Shipping and Delivery
Your bike will be shipped to you carefully protected in bubble wrap in a large bike box (200 x 113 x 26 cm). We commission a forwarder who’ll arrange a handover date with you that fits your desired time frame (notification). Because of this, we need to know your telephone number. The bike will then be delivered straight to your door. You’ll receive additional accessories in a separate package, where applicable.
Should you have reason to complain about your new bike, please simply get in touch with the Bike24 customer service team. In the event of a return or complaint, we’ll see to it that the bike is collected from your home within a time frame that suits you, so that there are no additional costs or inconveniences for you.
After Delivery: Completing Bike Assembly at Home
Even if we fully assembled your bike before shipping it, it wouldn’t be possible to dispatch it completely ready for use due to logistical reasons. Depending on the type of bike you choose, you will only need to perform the following steps after unpacking the bike and removing the packaging material before it’s ready to use:
Install handlebars: Generally, you’ll start off by securing the handlebars to the stem. To do so, place the handlebars centrally into the stem clamp and align it so that the handlebars are comfortable for you to hold – including with an underhand grip for racing bikes, for example. Comfortably aligning the bike handlebars enables you to find the right seating position on the bike. Farther below you’ll find some useful tips for adjusting the handlebars on a city bike, mountain bike (flat bar) or racing bike, gravel or cyclocross bike (drop bar).
Install bike pedals: Note the marking on the bike pedals that indicates which pedal belongs on which side of the bike. The threads should run in opposite directions. They are usually already lubricated. This way, all you have to do is screw the pedals into the threads on the pedal arms in the direction of the front wheel (as seen from the top tube). Then, tighten them firmly into place.
In some cases, it might be necessary to insert the front wheel into the fork when the bike is delivered. The assembly instructions we’ll email to you for download will help with this step – and all the other steps described.
Adjusting the Handlebar Height, Seat Height, and Seat Tilt
Once you’ve quickly completed the assembly steps, you can now make the final adjustments. Here, it’s especially important to find the right seating position on the bike. In order to properly raise or lower the handlebars and adjust the bike seat, you’ll need to keep in mind both your body size as well as seat position in relation to the handlebars:
Adjusting the seat of a city bike or trekking bike: For city rides, an upright seating position is recommended. You can adjust the handlebars so that the height is a few centimetres above the seat height. The seat itself should be high enough so that your knee is not quite fully extended at the lowest point of each pedal revolution.
Adjusting the seat of a racing bike: On a racing bike, the seating position should be more bent; this position is better for racing and reduces air resistance. To find the best seat height on a racing bike, it’s a good idea to find out your own step length. Our customer service team will be happy to reveal the best way for you to do this. Once you’ve found the right height for the seat, you’ll notice that the handlebars are around 5 to 10cm lower (known as “seat superelevation”).
Adjusting an MTB seat: With a mountain bike, you should generally install the seat at a height that enables you to pedal with as much strength as possible. You may also find it helpful to find out your step length here. If in doubt, choose a slightly higher seating position and slowly slide it down until your pelvis no longer tilts when pedalling.
It’s also critical to individually adjust the seat tilt. The right angle allows your body weight to be distributed evenly on the seat, preventing fatigue from occurring even on longer tours. Tip: It’s easier to adjust the seat properly if another person looks at your body position on the bike from a short distance.
Start by Bedding in Disc Brakes
If you’ve chosen a bike with disc brakes instead of rim brakes, it’s important to prepare them for your first big ride. This is a key step for ensuring good braking performance and that the brand-new brake pads neither squeak nor grind on the brake disc. You can first cautiously bed in the disc brakes by accelerating moderately and gently applying the brakes over and over. Next, brake more firmly repeatedly, but carefully, from a faster speed. Make sure you brake evenly with the front and back brake, without ever coming to a complete stop. Otherwise, you’ll expend a lot more energy with each new go. Finally, look for a hill nearby and run in your brakes – one at a time – on the longest downhill section for as long as you can. The “outgassing” that occurs makes the brake coating wear-resistant and creates an optimal grip against the disc. The reason it’s best to bed in the front and back brake one at a time is that the brake disc becomes very hot while outgassing under constant use. At some point, braking performance deteriorates until the disc has cooled down again. While you shouldn’t even let it get that far, you at least have a second brake to bring you safely to a stop in such a situation.