COVID-19: Delivery time3 10 to 15 working days to United States (change country)

Delivery, shipping companies and delivery times

DELIVERY_HEAD_ALT

Current Status report as of 5.5.2021

 

Dear customers and friends,

the Corona virus continues to dominate the news in Europe. 

As a company we have taken appropriate measures and continued developing our hygiene concepts. This applies in particular to the logistics and bicycle production areas, which naturally cannot be operated without the presence of personnel. In other areas of the company we are also working intensively while in home office. Depending on the size of the room, office space is only viable with a minimum of staff present. As a result, the pandemic has had only a very minor impact on the company. We have adapted our processes to the expected situation. 

We were able to overcome numerous challenges, in particular to significantly increase the capacity in all affected areas required by the high demand. However, we will also face challenges. 

 

Availability of Products

One of the permanent challenges, concerns the procurement of goods. Demand remains at a very high level. As a company, we make a comparatively high effort to plan and order relevant quantities with a lead time, of weeks and months, in order to ensure appropriate availability. Nevertheless, procurement remains difficult because the required quantities are often not available, or not available in time. We do not expect any eaasing across this area over the coming weeks.

We have adapted the availability display in the Bike24 store to the situation. Goods not available from stock are displayed with significantly longer delivery times, as well as different colors. In addition, the Bike24 Shop has been displaying the available quantities per item for several years now.

If you should need something urgently, please concentrate your search on articles that are available in stock.

 

Shipping / Logistics / Delivery times

Shipment of goods available from stock is running without delays. 

 

Returns Handling

We currently have no backlogs in our returns processing.

 

Bike shipping / workshop

We have no significant backlogs in this area.

 

Customer service

The majority of the service team continues to work from a home office environment. We currently have no significant backlogs to report in our service procedures.

We are available by telephone, weekdays from Monday to Friday, with currently still limited service times. 

 

Bike24 Store

The store is closed due to the current Corona Protection Ordinance until 07.02.21. Nevertheless, our workshop is still open for you. Detailed information and hygiene regulations can be found on the pages of the Store Dresden Löbtau .

 

 

At this point we would like to thank all our BIKE24 employees for their flexibility and continued commitment! We are very proud of our entire team. 

 

Stay healthy! Your BIKE24 Team

 


Shipping

Bike24 ships from Monday to Saturday with the exception of public holidays. We ship complete orders only, i.e. the dispatch usually takes place as soon as all ordered items are ready for dispatch. Please contact the Bike24 service team if you wish a partial delivery. Should you choose "cash in advance" as method of payment, the delivery time is extended, since the shipping process will not start before the actual receipt of payment.

 


Promise to ship – guaranteed day of shipment

Order on business days before 3 p.m. and we'll ship the same day. We promise!

Thanks to our automated storage system all products marked with this icon will be shipped on the same day without additional charge if order before 3 p.m. (CET) on business days (Monday to Friday). As a rule, delivery takes place on the following business day. If the marked articles are ordered on business days after 3 p.m. (CET), Saturdays, Sundays or public holidays, please note the information shown at the time of shipping. Also in these cases we provide for an accelerated shipping. Orders with a shipping promise will generally be processed preferentially. 
This service only applies to orders shipped within Germany.

 

 


Shipping option DHL Express – guaranteed delivery date

For all items marked with this symbol, which are ordered on business days from Monday to Friday by 3 p.m. (CET), we offer the DHL Express shipping option for selected delivery countries. The DHL Express option is subject to an additional surcharge. It can be selected during the ordering process, provided that all items in the shopping cart offer the Express option. In addition the DHL Express option must be available for the selected delivery adress.

The remaining time for the placement of the order will be displayed precisely in hours and minutes. An order within the EU usually arrives the following business day. Depending on the postal code of the delivery address, longer parcel delivery times may occur. As soon as the postal code is indicated, the exact parcel delivery time for this delivery address is calculated. When registering via the account, we use the postal code of the standard delivery address to calculate the DHL Express parcel delivery time.

The DHL Express option is currently not available for shipping within Germany.


Carriers

Your orders will be shipped by DHL, DPD, Hermes or GLS, depending on the destination country, the size and weight of the package. For shipments within Germany to private housholds Bike24 favors Deutsche Post / DHL or Hermes. Bulky goods deliveries, such as fully assembled bicycles, are shipped with selected forwarding agents.

For return shipments Bike24 cooperates with German Post DHL and Hermes. Large bulky goods like bicycles will be picked up by a forwarding company.

Packing Stations

Upon request we will be happy to send your order to one of the numerous packing stations operated by German Post DHL. Should you not yet be registered as a packing station customer, you need to register once online at www.dhl.de. Always specify the DHL Post Number for shipments to a packing station.

Transport Damage

If you receive a damaged shipment please refuse the receipt if possible. Anyway, please get in touch with the Bike24 service team by e-mail or phone as soon as possible. We will be happy to solve the issue.

Change Requests, Merging of Orders

The Bike24 team will do its best to fulfill your change requests. Usually such changes are possible until the actual start of the shipping process. If you place several orders at Bike24 within a short period of time, those orders will be merged on your request only. We process each order separately.