Delivery, shipping companies and delivery times

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Bike24 ships from Monday to Saturday with the exception of public holidays. We ship complete orders only, i.e. the dispatch usually takes place as soon as all ordered items are ready for dispatch. Please contact the Bike24 service team if you wish a partial delivery. Should you choose "cash in advance" as method of payment, the delivery time is extended, since the shipping process will not start before the actual receipt of payment.

Carriers

Depending on destination country, package size, volume and weight, Bike24 ships with the carriers German Post DHL or the German parcel service DPD. The preferred carrier of Bike24 for shipments to private consumers within Germany is the German Post DHL. Deliveries of bulky goods, for example complete bicycles, will be handled by selected forwarding companies.

For return shipments Bike24 cooperates with German Post DHL and Hermes. Large bulky goods like bicycles will be picked up by a forwarding company.

Packing Stations

Upon request we will be happy to send your order to one of the numerous packing stations operated by German Post DHL. Should you not yet be registered as a packing station customer, you need to register once online at www.dhl.de. Always specify the DHL Post Number for shipments to a packing station.

Transport Damage

If you receive a damaged shipment please refuse the receipt if possible. Anyway, please get in touch with the Bike24 service team by e-mail or phone as soon as possible. We will be happy to solve the issue.

Change Requests, Merging of Orders

The Bike24 team will do its best to fulfill your change requests. Usually such changes are possible until the actual start of the shipping process. If you place several orders at Bike24 within a short period of time, those orders will be merged on your request only. We process each order separately.