Returns / Claims

1. Pack it well
   Take your time and pack everything carefully. Remove old labels and barcodes from the shipping box.
2. Fill out the return form
   Fill out the return form and put it into the shipping box. Download (PDF, 43 KB)
   You cannot print the return form? Enclose an informal letter instead.
   The product was delivered by a forwarding agency? Please contact our customer service

3. Download the return label
   Please print the return label and attach it to the outside of the package.
   For returns within Germany you can download the label on your smartphone and go to the local post office with it.
   Find the return label for your country here

4. Take the package to the postal service
   We will confirm the successful processing of your return via e-mail.
   A refund will be directed to the payment method used for the purchase.

Please contact our customer service
"We" means: BIKE24 together with you. We aim for a good solution with you. To do so, we ask for a thorough description of the problem, documented with a photo or video. If you do have a preferred solution, we want to know it.

Please contact our customer service if your country is not included in the table below.

Your country is not listed?