Returns / Claims

Returns / Claims

Need to return something?

  1. Pack it well
    Take your time and pack everything carefully. Remove old labels and barcodes from the shipping box.

  2. Fill out the return form
    Fill out the return form and put into the shipping box. Download (PDF, 43 KB)
    You cannot print the return form? Use a sheet of paper instead.
    The product was delivered by a forwarding agency? Please contact our customer service.

  3. Download the return label
    You can print the return label and attach it to the shipping box or load it onto your smartphone and take it to the local post service.

    Find the return label for your country here

  4. Take the package to the postal service
    We will confirm the successfull processing of your return via e-mail. A refund will be directed to the payment method used for the purchase.

Warranty claims – We'll solve them!

  1. Please contact our customer service
    "We" means: BIKE24 together with you. We aim for a good solution with you. To do so, we ask for a thorough description of the problem, documented with a photo or video. If you do have a preferred solution, we want to know it.

Return without label

If your country is not included in the table below, please use the following return address:

Bike24 GmbH
Breitscheidstr. 40
01237 Dresden

Choose the cheapest, trackable shipping method, and send us the bill for the return costs via e-mail.

Return label

Austria Download  
Belgium Download  
Bulgaria Download  
Croatia Download  
Cyprus Download  
Czech Republic Download  
Denmark Download  
Estonia Download  
Finland Download  
France Download  
Germany DHL Hermes
Great Britain Download  
Greece Download  
Hungary Download  
Ireland Download  
Italy Download  
Latvia Download  
Lithuania Download  
Luxembourg Download  
Malta Download  
Netherlands Download  
Poland Download  
Portugal Download  
Romania Download  
Slovakia Download  
Slovenia Download  
Spain Download  
Spain (Canary Islands) Download  
Sweden Download  


Your country is not listed?