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800.000 active customers

Returns / Claims

Returns / Claims

Need to return something?

  1. Pack it well
    Take your time and pack everything carefully. Remove old labels and barcodes from the shipping box.
  2. Fill out the return form
    Fill out the return form and put it into the shipping box. Download (PDF, 43 KB)
    You cannot print the return form? Enclose an informal letter instead.
    The product was delivered by a forwarding agency? Please contact our customer service
  3. Download the return label
    Please print the return label and attach it to the outside of the package.
    For returns within Germany you can download the label on your smartphone and go to the local post office with it.
    Find the return label for your country here

  4. Take the package to the postal service
    We will confirm the successful processing of your return via e-mail.
    A refund will be directed to the payment method used for the purchase.

Warranty claims – We'll solve them!

Please contact our customer service
"We" means: BIKE24 together with you. We aim for a good solution with you. To do so, we ask for a thorough description of the problem, documented with a photo or video. If you do have a preferred solution, we want to know it.

Return without label

Please contact our customer service if your country is not included in the table below.

Return label


Austria DHL  
Belgium   GLS
Bulgaria DHL  
Croatia DHL  
Cyprus DHL  
Czech Republic DHL  
Denmark   GLS
Estonia DHL  
Finland DHL  
France DHL  
Germany DHL Hermes
Great Britain DHL  
Greece DHL  
Hungary DHL  
Ireland DHL  
Italy DHL  
Latvia DHL  
Lithuania DHL  
Luxembourg   GLS
Malta DHL  
Netherlands DHL  
Poland DHL  
Portugal DHL  
Romania DHL  
Slovakia DHL  
Slovenia DHL  
Spain (Canary Islands) DHL  
Sweden DHL  


Your country is not listed?

Customer service