How is my bike prepared for delivery?

Your bike is almost fully assembled when it arrives. Road, mountain, and touring bikes are shipped in a dedicated bike box. On bikes with narrower handlebars, the handlebar stays in place. Wider handlebars are securely fastened to the top tube for transport. In most cases, the front wheel is already installed. Cargo bikes are delivered fully assembled on a pallet by a freight carrier.

How will my bike be delivered?

Your bike will be delivered to you by a freight carrier. The carrier will contact you to schedule a delivery date. If the proposed date doesn't work for you, you can reschedule it directly with the carrier.

How is my bike protected during shipping?

We package your bike in a dedicated bike box. The frame and fork are protected with foam padding, while sensitive areas receive additional protection. This helps ensure your bike arrives safely and in perfect condition.

Will my e-bike battery be charged when it arrives?

Before shipping, we carefully check all electronic components on your e-bike, including the motor, assist modes, lights, display, and controls. We also install any necessary system updates. The battery is partially charged for functional testing and safe transport. We intentionally do not fully charge it before shipping, as a moderate charge level helps extend battery life. Please fully charge the battery before your first ride. The charger is included.

Do tubeless tires come pre-filled with sealant?

Tubeless systems are typically delivered without sealant. This is due to shipping requirements and the limited shelf life of sealant. Otherwise, the sealant would need to be replaced on bikes that remain in storage for longer periods. The advantage is that you start with fresh sealant suited to the way you ride. Our tubeless tire setup guide shows you how to add sealant.

Will the suspension be set up for me?

We prepare the suspension with a neutral baseline setup, so it's inflated and ready to ride when it arrives. We recommend making any personal adjustments yourself, such as setting sag, as these depend on your weight and riding style. Our guide shows you how to set up your suspension fork correctly.

My bike arrived damaged. What should I do?

Before shipping, we carefully inspect every bike for potential damage. Designated B-stock items may include minor cosmetic imperfections, which are clearly noted in the product description. If your bike arrives damaged despite these checks, please contact our customer service team directly. We'll work with you to find a solution as quickly as possible.

Can I return my bike if it's not right for me?

You can return your bike free of charge within 30 days if it isn't right for you. During the trial period, please handle your bike with care, ride only in dry conditions, and keep the original shipping box. Before returning your bike, please contact our customer service team.

Can I have my bike delivered fully assembled?

We currently don't offer home delivery of fully assembled bikes. The good news is that only a few simple steps are needed before your first ride, and your bike arrives almost fully assembled. If you need any help during setup, our customer service team is always happy to assist.

Bike assembly – Set up your bike in 10-20 minutes

Unbox. Set up. Ride.

Your bike arrives pre-assembled – every component has been checked by our workshop team. All that's left to do is install the pedals and adjust the handlebar and saddle.

How it works

1. Expertenberatung

2. Vormontierte Bikes

3. Sorglos testen

4. Starker Service

We've already taken care of the following:

Before shipping, our workshop team fully assembles your bike, takes it for a test ride, and prepares it for safe transport.

Wheels

Checked and trued

Headset

Greased and precisely adjusted

Brakes

Dialed in, all lines checked

Drivetrain

Tuned for smooth, reliable shifting

Suspension

Set for a rider weight of 85 kg

Bolts

All connections tightened to the correct torque

Components

Every part and electronic system inspected

Seatpost

Installed, aligned, and adjusted

Das haben wir bereits für dich erledigt

Expert advice, top brands, secure delivery – find your perfect bike here.

Wheels

Here's how it works

Watch the video and follow the step-by-step instructions.

PLAY YOUTUBE VIDEO

By clicking on "Accept & Play", you agree that Youtube sets cookies on your end device and that data is transmitted to Youtube. For more information please see HOW GOOGLE USES COOKIES

What you'll need

You probably already have the tools you need at home. To make sure everything is assembled correctly, we recommend using a torque wrench.

Hex key set (3-8 mm)

Torx keys (T20 & T25)

Pedal wrench (15 mm)

Torque wrench

Missing something from your toolbox?

Shop tools ->

Assemble your bike in 3 steps

You're just a few steps away from your first ride.

Install the handlebar

You'll need: Hex keys, Torx keys, and a torque wrench

Here's how to position the handlebar correctly:

Loosen the stem bolts and place the handlebar in the center of the stem.
Install the stem faceplate and tighten the bolts evenly - just enough to keep the handlebar in place while still allowing for adjustment.
Align the handlebar:
- On drop bars, the tops and hoods should be parallel to the ground.
- On flat bars, your wrists should remain straight when gripping the brake and shift levers.
Tighten the bolts in a cross pattern and make sure the gap between the faceplate and stem is even on both sides. Follow the manufacturer's specified torque setting.

Quick tip: If your stem is marked "No Gap," tighten the faceplate fully instead of leaving a gap between the faceplate and stem.

Install the pedals

You'll need: Hex keys, a torque wrench, and a pedal wrench

Important: Pedals use side-specific threads. Installing them incorrectly can permanently damage the threads.

Check the markings on the pedal body and crank arm. "R" indicates the right side and "L" the left side.
Apply a small amount of assembly grease to the threads.
Thread the right pedal into the right crank arm by hand, turning it clockwise.
Thread the left pedal into the left crank arm by hand, turning it counterclockwise.
Tighten both pedals to the manufacturer's recommended torque specification.

Quick tip: If a pedal doesn't thread in smoothly by hand, check the alignment and make sure you're installing it on the correct side. Find more details in our pedal replacement guide ->

Adjust the saddle height

You'll need: Hex keys, Torx keys, and a torque wrench

Here's how to set your saddle height:

Open the seatpost clamp using the quick-release lever or loosen it with a hex key or Torx key by turning it counterclockwise.
Start by positioning the saddle at roughly hip height and secure the seatpost clamp.
Sit on your bike and place both heels on the pedals.
Slowly rotate the cranks. At the lowest point of the pedal stroke, your legs should be fully extended without your hips rocking from side to side.
Raise or lower the seatpost as needed.
Tighten the seatpost clamp to the manufacturer's specified t

Quick tip: Wear the same shoes and cycling shorts you normally ride in when adjusting your saddle height for a more accurate fit. Learn more about proper saddle position in our guide ->

Lieferung – vormontiert und geprüft

Unser Werkstatt-Team kümmert sich um jedes Detail, damit dein Bike nicht nur ankommt – sondern sich direkt richtig anfühlt.

Your dream bike with just a few clicks: choose the right frame size, enter your data, select the payment method, confirm, done!

Bike assembly FAQs

Still have questions?

Our team is happy to help. Send us a message and we'll get back to you as soon as possible.

Contact us