Returns & Claims

1. Pack it securely
   Take your time and pack everything carefully. Remove old labels and barcodes from the shipping box.
2. Fill out the return form
   Fill out the return form and place it inside the shipping box. Download (PDF, 43 KB)
   Don't have a printer? No problem. You can include a short handwritten note instead.
   Was your order delivered by a forwarding agency? Please contact our customer service team. We’ll arrange a pickup for you.

3. Download the return label
   Print the return label and attach it to the outside of the package.
   Find the return label for your country here

4. Drop off the package
   Once your return has been processed, you’ll receive a confirmation by email.
   Your refund will be issued to the original payment method used for the purchase.

Please contact our customer service before starting a return

If there’s an issue with a product, please get in touch with our customer service team before sending it back. This helps us find the best solution for you as quickly as possible.

When contacting us, please include a clear description of the issue along with photos and/or a short video. This allows us to assess the situation properly and support you more efficiently.

Please contact our customer service if your country is not included in the table below.

Can't find your country?