BIKE24 - Your experience. Our motivation.
BIKE24 - Germany's best online bike shop¹
Once again Bike24 has been selected the test winner! Following the award in 2016, where our online shop could already convince with assortment, prices, service, delivery and user friendliness, Bike24 was recently again voted the best online bike shop in Germany. We would like to express our gratitude for this feedback and for the outstanding evaluation!
Would you like to give us your personal feedback as well? Via the contact form below you can provide your ideas, suggestions and requests or simply leave a rating. We look forward to receiving your message, because ever since the foundation of the company the feedback based on your experiences has been our motivation. No matter if your topic is a general or specific one, our customer service and the social media team are glad to help you with competent advice if you have questions about the products or your order.
Test winner in the DtGV study on online bike shops
¹BIKE24 had already been the test winner in April 2019. The German Society for Customer Studies (DtGV) had tested 10 of the most popular German online bike shops with comparable product ranges. The categories price, offering, service, delivery and ease of use had been taken into consideration. BIKE24 achieved an overall rating of 1,3 and was again the test winner after the last test in 2016.
Overall Bike24 fulfilled all of the criteria the best. „Bike24 scored especially with the biggest product variety as well as best transparency & comfort and the fastest delivery service”
More information: Study (available in German only).
Reviews and experiences with TrustPilot.com
TrustPilot.com is a large, independent online shop evaluation portal, whose aim is to establish trust in online shopping. Customers evaluate online shops they already bought from and share their opinions with other internet shoppers. The opinions are really valuable to shops as it helps them improve their performance. We are happy about every single evaluation.
More information: Trustpilot.com
Bike24 Feedback Questionnaire
The Feedbackformular Questionnaire on Bike24 also gives you a chance to leave us your opinions and evaluations as well as descriptions of your experiences. The helpful suggestions of internet shoppers helps us improve your shopping experience and can also help solve problems and customize offers on our website. Reading test results and evaluation portals, checking out forums - there are many ways to get information on online shops. Experiences and opinions of other customers as well as results of customer studies give a certain measure of trust. Prices and product selection are just as important for customer satifaction as transparency and security.