BIKE24 - Your experience. Our motivation.
BIKE24 - Germany's best online bike shop¹
Once again Bike24 has been selected the test winner! Following the award in 2014, where our online shop could already convince with its product range, prices and service, Bike24 has recently been selected Germany's best online bike store on the basis of customer reviews. We would like to express our gratitude for this feedback and for the outstanding evaluation!
Would you like to give us your personal feedback as well? Via the contact form below you can provide your ideas, suggestions and requests or simply leave a rating. We look forward to receiving your message, because ever since the foundation of the company the feedback based on your experiences has been our motivation. No matter if your topic is a general or specific one, our customer service and the social media team are glad to help you with competent advice if you have questions about the products or your order.
1st place for Bike24 in the Handelsblatt‘s sector comparison survey
¹In May 2016 the online bike store Bike24.de was awarded 1st place in the survey Germany's best (online) shop in the section online bike shops.
In the survey commissioned by the Handelsblatt, market research company ServiceValue GmbH had questioned customers about their expectations and experiences concerning online and local stores.
Each company had been evaluated by 1,000 customers under the requirement that those had to have purchased something from the merchant in question within 12 months prior to the survey. For the evaluation of the online shops, a total of 639 companies from 67 different sectors were analyzed on the basis of more than 600,000 customer evaluations.
In the category online bike shop, Bike24 was able to reach the best result with a margin.
Test winner in the DtGV study on online bike shops
Bike24 had already been the test winner in June 2014. The German Society for Customer Studies (DtGV) and N24 (a German news channel) had tested eleven of the most popular German online bike shops with comparable product ranges. The categories price, offering, service, delivery and ease of use had been taken into consideration. Bike24 achieved an overall rating of 1,6 and came out on top as the leader in the study.
Overall Bike24 fulfilled all of the criteria the best. „Bike24 scored especially with the biggest product variety as well as good ratings in all other test criteria.”
More information: Study (available in German only).
Reviews and experiences with TrustPilot.com
TrustPilot.com is a large, independent online shop evaluation portal, whose aim is to establish trust in online shopping. Customers evaluate online shops they already bought from and share their opinions with other internet shoppers. The opinions are really valuable to shops as it helps them improve their performance. We are happy about every single evaluation.
More information: Trustpilot.com
Bike24 Feedback Questionnaire
The Feedbackformular Questionnaire on Bike24 also gives you a chance to leave us your opinions and evaluations as well as descriptions of your experiences. The helpful suggestions of internet shoppers helps us improve your shopping experience and can also help solve problems and customize offers on our website. Reading test results and evaluation portals, checking out forums - there are many ways to get information on online shops. Experiences and opinions of other customers as well as results of customer studies give a certain measure of trust. Prices and product selection are just as important for customer satifaction as transparency and security.