Build Your Ride – With the BIKE24 Price Guarantee
We guarantee you the best price – even after your purchase. If you find your item cheaper at another retailer, we will refund the difference – no questions asked. This means you can combine our huge selection, fast delivery and professional advice with complete price security.
Never Pay Too Much Ever Again
We will match the price after your purchase – completely risk-free. This way, you get the best selection with the best offers.
30-Day Duration
You have a full 30 days after your purchase to compare prices. Simply send us the info and we will quickly refund the difference.
Full Transparency & Real Savings
Clear rules for conditions, procedure and refunds. You know exactly where you stand – no small print or obstacles.
How It Works
Take advantage of our price guarantee easily and conveniently after placing your order.
1. Place Your Order
Find and select a product with the price guarantee label on the product detail page and place your order with us.
2. Compare
You found a cheaper offer at another retailer within 30 days after your order which fits the neccessary requirements?
3. Send Us the Info
Use the form linked to here or the blue button below to send us the link to the comparison offer and the order number.
4. Get a Refund
After a quick check we'll refund the difference to you – either to the payment method used for the order or as a voucher.
How it Works
Take advantage of our price guarantee easily and conveniently after placing your order.
1. Place Your Order
Find and select a product with the price guarantee label on the product detail page and place your order with us.
2. Compare
You found a cheaper offer at another retailer within 30 days after your order which fits the neccessary requirements?
3. Send Us the Info
Use the form linked to here or the blue button below to send us the link to the comparison offer and the order number.
4. Get a Refund
After a quick check we'll refund the difference to you – either to the payment method used for the order or as a voucher.
Requirements & Important Notes
The following conditions must be met for the price guarantee to apply:
- Only for products with a price guarantee label
- The item must be identical (brand, model, colour, size, etc.)
- Only for private customers (no commercial enquiries)
- The comparison provider is a commercial online shop based in the EU that is not insolvent
- The product is available directly from the provider and visible on the website
- The item must be new, undamaged and in its original packaging
- Only standard quantities are permitted
- Request within 30 days of your purchase from BIKE24
- Discount campaigns, volume discounts or individually granted vouchers are not taken into account
The price guarantee does not apply to:
Marketplaces (e.g. eBay, Amazon Marketplace), B-grade goods, refurbished products, providers requiring login, and offers with financing or leasing.
For international deliveries to EU countries, the price guarantee is calculated based on the net sales price – different VAT rates in the country of delivery are not taken into account.
Frequently Asked Questions
A Real-Life Example
Lea orders a suspension fork for her MTB from us. Two weeks later, she sees exactly the same model at another retailer for €25 less. She submits the link to the offer and gets the difference back without any hassle.
